Terms and Conditions

Return Policy

Please read and understand the following returns policy prior to placing an order.

Returned merchandise cannot be accepted without a Return Merchandise Authorization (RMA). To obtain an RMA, please e-mail sales@pcburn.com. PCBurn Tech Shop will NOT accept returns without an RMA.

Your RMA will include the address to ship returns to the PCBurn Tech Shop at. Returns not shipped to the included address can not be accepted.

Returns

Unopened item(s) may be returned in the original unopened package within 15 days of your purchase for a full refund in the amount of the then-current price or your original purchase price (whichever is lower, less shipping charges where appropriate). Opened item(s) may be returned within 15 days for STORE CREDIT ONLY. Certain restrictions and exceptions apply. Shipping charges to return the product are your responsibility. Product must include complete packaging and support material and be ready for sale as a new product. Another shipping charge will be assessed against substituted merchandise.

Upon the return of an item within the return policy we will verify all parts are included and ensure that there is no user-caused failure of the item.

Refunds

Refunds for returned merchandise will be made in the form that payment was made. If payment was made by credit card, refund credit must be issued the same credit card as was used for the purchase. If payment was made by cash or check, PCBurn Tech Store will issue refund payment by check within 7-10 days. NO CASH REFUNDS will be made.

Exceptions

Used items are sold as-is and are not returnable.

Electronic components that have been used in any way after purchase are not returnable.

Please contact us at sales@pcburn.com with any questions about our return policies.

PCBurn Tech Shop reserves the right change these polices without notice.

DOA Merchandise

All merchandise that is dead on arrival will be replaced free of additional charge (except for international orders, where the cost of shipping is the customer’s responsibility) within 7 days of receipt. PCBurn Tech Shop may, at our option, offer a refund of ordered items (not including shipping charges) instead of a replacement.

Shipping Damages

If you notice shipping damage upon delivery of goods to one or more of the boxes, please note the fact with the driver. Please contact sales@pcburn.com within 7 days of receipt of the damaged parcel. Once a claim has been processed PCBurn Tech Shop may replace the damaged goods or issue a refund at our discretion.

Refused Orders

All refused orders will be subject to a 5% restocking fee. Shipping charges are not refundable. In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to PCBurn Tech Shop.

International refusals are subject to taxes, import and export fees as well as return shipping costs and the 5% restocking fee.

Custom Configurations (CTOs) & Special Orders

No returns or refunds will be made for items that are special ordered for you without the written consent of PCBurn Tech Shop in each instance prior to purchase. Please consult a PCBurn Tech Shop service representative with questions.

Return Procedure

Returned merchandise cannot be accepted without a Return Merchandise Authorization (RMA). To obtain an RMA, please call PCBurn Tech Shop at 203-265-3440 (2) or e-mail sales@pcburn.com. PCBurn Tech Shop will NOT accept returns without an RMA.

In order to obtain credit for any equipment purchase, you must return the equipment including all manuals, blank registration cards, accessories and packing materials, etc. in the original packaging. The equipment must not be damaged in any way. PCBurn Tech Shop will NOT accept incomplete returns.

Returned goods must be shipped freight-prepaid and insured. For more information, email sales@pcburn.com or call a PCBurn Tech Shop service representative at 203-265-3440 (2).

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